Remote Assistance

1

Quicker Response Time

2

Reduction In Overall Costs With No Travel

3

Requires Little Configuration

Increased Uptime

  • Available for both new & existing customers
  • Network, server, workstation, laptop & internet issues
  • Team is available during normal business hours
  • We try to limit remote jobs to work that can be accomplished in 2 hours or less

We provide “Remote Assistance” with one goal in mind – to give you the ability to do what you do best and to get you back to running your business.

Get in contact with us today to see how we can help you!

Phone + Internet

  • 4g Plans
  • Fibre To The Premise Plans
  • Fibre To The Node Plans
  • Fibre To The Building Plans
  • Fibre To The Curb Plans
  • Fixed Wireless Plans
  • Hybrid Fibre Coaxial Plans
  • Satellite Plans
  • Customised Redundant Combination Plans
  • Static IP Address issued standard on all plans (except 4g and Satellite)
  • VoIP Landline Services
  • Virtual Mobile Services
  • 1300 / 1800 Numbers
  • Cloud Based PABX
  • Premium Grade Hardware Supplied & Installed
  • VoIP Services are delivered by all forms of Internet Connectivity

Data Recovery

Lost some data? Need it back? Let us help you!

  • When the job goes very smoothly and your physical drive is not faulty and the file structure is intact.
  • 1-2 days, payment on completion.
  • Software based recovery.
  • When the drive is physically fine however the file structure is broken. We can access the data using some specialised software which is just time consuming.
  • 2-5 days, payment on completion.
  • Software & hardware based recovery.
  • When your drive has a physical fault but we are able to use our specialist hardware to clone your failing drive across to a spare drive that we can then use to recover your data from.
  • 1-3 weeks, payment on completion.
  • Laboratory environment required.
  • When parts in your Physical Drive need to be replaced and we are unable to do the job we send it to a partnering business in Sydney.
  • When your drive has a physical fault and our tools are unable to detect your drive.
  • Our Sydney partner then recovers the data in their laboratory and ships it back to us on a replacement external hard drive.
  • Sometimes our Sydney partner is also not able to recover data from these very faulty drives. We still require payment of $200 in this event.
  • We ask for a 50% deposit on this job prior to giving the go ahead to Sydney to recover your data. We wait for a quote first before requesting payment but require payment of a deposit prior to giving Sydney the go-ahead for this type of job.
  • 4-8 weeks, deposit after quote of 50%, payment of remaining amount on collection.

Managed Print Services

Through a process of consultation we identify your specific business needs and recommend a flexible solution to optimise your print solutions.  This will provide the opportunity to reduce costs, whilst delivering efficiencies, saving you time and money.

With a wide portfolio of products, The Computer Workshop Group can address the needs of different sizes businesses by installing the right device.  Whether it be in an environment such as small to medium sized office, medical, retail, graphic arts, education, home office and more, we can provide the correct print solution based on the individual’s needs.

Smart Managed Print Services benefits a business because it makes the cost of printing very clear and levels out the running costs.  As a result MPS is beneficial to most business big or small.  It also takes care of the collection of meter reads and automates the supply of consumables to devices under a contract.

Hosting

  • Domain Name Registration
  • Domain Name Hosting
  • DNS Management
  • Website Hosting
  • Web Site Design
  • Web Site Management
  • Microsoft 365 Email Hosting
  • Full Microsoft Tenant Management

Managed Services

  • System monitoring
  • Managed Anti-Virus
  • Managed Patching
  • System State
  • Updates
  • Backup Monitoring
  • Disk Space
  • System Utilization

Drone Sales & Service

Custom Drone Solutions NQ was established in 2017 when we saw how useful drones could be to our rural client base.

Servicing:

From the original idea of designing and building custom drones, we have evolved over the years to become a DJI dealer and delved into the world of drone repairs

Whether it’s repairs, servicing or sales, Custom Drone Solutions NQ can handle all your drone needs.

Custom Builds:

We can design, build and maintain any drone for any situation.

Mac Repairs & Upgrades

Need your Mac repaired? Let us help you!

  • Hard drive/SSD upgrades or replacement (model dependent)
  • Ram upgrade or replacement (Model dependent)
  • Clean out physically and or software
  • OSX reinstallation or upgrade
  • Fixed price logic board repairs
  • Screen Replacement
  • Hard drive/SSD upgrades or replacement (model dependent)
  • Ram upgrade or replacement (Model dependent)
  • Clean out physically and or software
  • OSX reinstallation or upgrade
  • Fixed price logic board repairs
  • Lid hinge replacement
  • Screen Replacement
  • Hard drive/SSD upgrades or replacement (model dependent)
  • Ram upgrade or replacement (Model dependent)
  • Clean out physically and or software
  • OSX reinstallation or upgrade
  • Foot hinge replacement

Workshop & Onsite Services

  • Remote Assistance
  • System Updates
  • Disk Upgrades
  • Ram Upgrades
  • Screen Repairs
  • Laptops Keyboard Replacement
  • Password resets
  • Data Recovery
  • PC Install
  • Printer Install
  • Network Setup
  • NBN Setup
  • Router Setup
  • Software Install
  • Fault Finding
  • Driver updates
  • Printer Installs
  • Software Installs and Support

We’re Here To Help

Our team of motivated technicians are qualified to help with all your IT problems.